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I can’t connect my Google Nest Audio and no reset button on the top please help

mozzie
Community Member

I've just recceived my new Nest Audio. Unfortunately I can't connect it with Google Home app. 

 

When I plug in the Nest Audio, it boots (leds are visible) but then once booted, all leds stops to be visible and I can't do anything. I can only tap it on sides to change volume (getting response on that). Even when the mic is off, the leds are not visible. Could you please help me? I've already tried using different devices to pair with Nest Audio, unfortunately without any success.

 

 

Thank you!

4 REPLIES 4

happy8earth
Community Member

https://support.google.com/chromecast/answer/7073477?hl=en#zippy=%2Cgoogle-nest-audio

 

On the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
happy8earth_0-1645012195726.png

 

Note: You can't use your voice or the Google Home app happy8earth_1-1645012195809.png

 

 to factory reset Nest Audio.

Jake
Community Specialist
Community Specialist

Hey mozzie,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Was the link provided above helpful? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey mozzie,


I wanted to check in and see if you had any questions or trouble from here. Please let me know, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey mozzie,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake