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I can’t connect my Google Nest Audio and no reset button on the top please help

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Kathleen Widmer 

 

Connect my Nest Audio no reset button on the top
 
3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Kathleen Widmer,


Thank you for your post. I am sorry to hear that you are encountering issues with resetting your Google Nest Audio device. I would be more than happy to help resolve this issue.

 

Here are the steps to Factory Data Reset your Google Nest Audio:

  1. On the back of the device, switch the mic off. The LEDs will turn orange. It will say "The mic's off" in whatever language the device is set to.
  2. Press and hold the center of the Nest Audio, near the top. After 5 seconds, the device will begin the factory reset process. It will say, "You're about to completely reset this device. Release to cancel" in whatever language the device is set to.
  3. Continue to hold for about 10 seconds more until the Google Assistant plays a sound to confirm that the factory reset started. After 5 more seconds, it will reboot and then play its startup sound.

Please let me know if you have any more questions or concerns regarding this process. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.