I can't sign in to google hub it will not present a keyboard screen , I can't enter anything

[maddisbaddist]

Hello, 

I am trying to sign in to my google nest or hub and it won't give me any keyboard display to do so

[Ashepherdson]

Hey there, so you would need to use your phone or tablet with the latest Google Home app to set up your Hub, 

1. Plug in your speaker or display.
   • If the device has been used before, factory reset your speaker or display before you continue.
2. On your phone or tablet, open the Google Home app  .
3. Tap the Add icon     Set up device     New device   follow the in-app steps.
   1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started   Set up new devices   Create another home   Next   enter a home nickname and address.
      Note: You’ll need to enter a nickname, but you can choose not to enter your address.
      2. To set up all other devices, at the top left, tap the Add icon     Set up device     New device.
      3. Follow the remaining steps.
4. You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.

[frances]

Hi All, 
 

First, thank you Ashepherdson for your help and insight on this thread!

Hello maddisbaddist, just checking in. Were you able to try Ashepherdson's answer? Please keep us updated, we're here to help! 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.