09-01-2021 03:25 PM
Hello. I moved months ago and updated my address in Google Home and Places but my hub keeps displaying that I am 9 minutes from home and shows a map with directions to my previous address. I can't seem to find any way to update this.
09-01-2021 03:26 PM
I found instructions from 2018 posted in the older forums but they do not seem to apply anymore. Thank you for your help.
09-08-2021 01:27 PM
Hi Jhenox,
Thanks for reaching out. That sounds very unpleasant to have your Google Nest Hub show an inaccurate address. I understand your concern and would be more than happy to help resolve this issue! First, I have some questions regarding this situation.
Just a friendly reminder, here are the steps to change the home address of your devices
Note: When you change the home address, it will only affect the devices in the home you selected. You can edit or delete this address at any time.
I appreciate your patience and look forward to your response. Thanks!
09-08-2021 01:36 PM
Hello. Thank you for the reply. I have updated the address in the Google Home app under 'Home settings/Home information'. I also updated Home in Google Maps. I haven't found any other place where Home can be set. I am not using any third party apps. It's minor but maybe it's a bug? Do I need to remove the device from the Home and add it again? Thank you for your help.
09-15-2021 11:42 AM
Hi Jhenox,
Thanks for your reply back. I am sorry to hear that the issue is still not resolved. I will go ahead and send this over for next steps. I appreciate your patience during this time!
09-16-2021 08:56 AM
Hi Jhenox,
Thank you for your patience with us! We've gone ahead and filed a case for your issue, where it will be escalated to support. Please be on the lookout for an email from us soon.
Warm regards,
Ai
09-17-2021 08:38 PM
09-27-2021 08:33 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
09-17-2021 12:52 PM
We are having the same issue. Like you we have changed the address in the Home app settings and on Google Maps. Ours actually displays the travel time twice, once for me and once for my wife.