I used to be able to broadcast messages from a different location/WiFi, did something change?

[Rdianco]

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Original poster: Robert Nelson 1843 

Why can’t I broadcast messages on my Google Home from different locations or WiFi? It’s worked before, did Google change something?

[frances]

Hi Robert Nelson 1843,

Thank you for reaching out. I understand your concern of your broadcasting feature not working. Let's look into this issue together and find a solution. First, I have some questions to better understand the situation.

• Which devices is your post in regard to? (model name, generation info)
• Is this a new issue? Was your devices able to broadcast before?
• Could you check and tell me which firmware version your device is on?
• Do you have Voice Match enabled?
• Have you attempted any troubleshooting steps? (reboot, reset, etc.) If so, what have you tried so far?

In the meantime, could you also please share your feedback about this issue? It will help our team identify this issue. 

I apologize for the inconvenience and look forward to your response. Thanks.

[frances]

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.