IOS 16.3 compatibility issues

[SamtheDog]

• NestHubMax cannot connect.  Claims it’s registered on another account or home. But not- support states it’s an issue with ios16.3 compatibility with google display. Anyone else experience?

[MplsCustomer]

@SamtheDog 

We have two iPhones on iOS 16.3 and have had no issues with our Nest Hub Max. You can get the "registered to another account" error if you change your Wi-Fi settings and do not do a factory reset on your Nest Hub Max and then reinstall it. (It seems to work better if you first remove the Nest Hub Max from the Google Home app while still on the old Wi-Fi network.)  Google Nest sees the Nest Hub Max is connected to another Wi-Fi network (your old one) and that it's registered to another account (yours), but the process is apparently not smart enough to recognize that's YOUR account it's registered to. Lots of customer have encountered variations on this.

[SamtheDog]

Yep been working with google help the past 3 days. Tried all your suggestions but no luck. Even tried to connect to xfinity free wifi but same issues.  Seems like some other app is referencing the nest hub but definitely dont see which. 

[MplsCustomer]

@SamtheDog 

Is this a new Nest Hub Max?  Or one that you're reconfiguring?

[SamtheDog]

Purchased it couple years ago.  Had to reset xfinity modem the other night and three other google hubs (older ones) came right back online but this newer one didn’t- thus the issue.

[MplsCustomer]

@SamtheDog 

If the factory reset (remove the Nest Hub Max from the Google Home app and then do the factory reset - https://support.google.com/googlenest/answer/7073477?hl=en#zippy=%2Cgoogle-nest-hub-max) didn't work, then I guess you're dependent on Google Nest Support. As I mentioned above, judging from many posts in this forum, things sometimes seem to get problematic if you don't first remove the Google Nest device from the Google Home app while you are still on the old Wi-Fi network.  I wonder --since this is the Nest Hub Max--whether you were also supposed to remove the Max's Nest Cam from the Google Nest app as well. 

Google Nest does not make it easy to update Wi-Fi settings.

[SamtheDog]

Finally stumbled upon the solution.  Checking on the Xfinity app (connectivity section which shows where all devices are connected whether it be on the gateway itself or one of the wifi pods) for a different reason, I noticed that the nest max hub was in the list but unconnected.  Simply connected to the gateway via this app and voila!  Resolution.  

[Dan_A]

Hi folks,

@MplsCustomer, thanks for helping.

@SamtheDog, hats off to you! I'm glad that you're able to work this out and share it here in the Community. As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

Best,

Dan