Incorrect temperature sleep sensing

[abugintheground]

The temperature recorded on my nest hub sleep sensing is wildly inaccurate (37°C, should be more like 23-25 at it's hottest.. I'm only in the UK!).

- is there an internal thermometer that needs recalibrating or is faulty?

Or

- is this picked up from weather data?

Any ideas?

[Joerg]

Same with mine Nest Hub 2. Gen. .

First 0° Celsius, than a few weeks correct, now always 37° Celsius.

Best regards

Joerg

[Muddi]

Hello folks,

Thank you for providing details about the issue. I understand how frustrating it can be when experiencing difficulties with your Google Nest Hub (2nd gen). I have a few questions: when did the issue start? Does your Nest Hub provide an accurate temperature when you ask it?

To troubleshoot the problem, let's try re-calibrating the sleep sensing on your Nest Hub (2nd gen) and see if that resolves the issue. Please follow the steps below:

1. Open the Google Home app.
2. Tap the display Settings > Sleep Sensing > Re-calibrate.
3. Follow the instructions on the display to calibrate.

After re-calibrating, check if your device behaves normally. If the issue persists, please let me know and we can explore further solutions.

Cheers,

Muddi

[Joerg]

Dear Muddi,

Thanks for your reply!

I tested the recalibration even a few times,

I also followed the suggestions in this similar thread: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Google-Nest-Hub-2nd-gen-not-showing-temperat...

A few days ago I even did a factory reset on my Nest Hub 2. Gen. by pressing 10 seconds both Volume Up and Down.

Now it says 36° Celsius instead of 37° Celsius. So, the sensor seems to work and is "recalibrated" when doing a factory reset, but the value is wrong. Should be around 21° Celsius.

I bought it last year in November. At the beginning the temperature was correct, then suddenly 0° Celsius, but since maybe 2 month it was 37° Celsius.

I don't know hows to "ask" for the temperature. I also have 2 Google Nest Audio, but the only way to get a look at the temperature seems to be inside the sleep report.

Cheers,

Joerg

[Muddi]

Hey Joerg,

Thanks for the information. What is the current firmware version of your Nest Hub (2nd gen)? Also, do you have a thermostat? If yes, you can your device about the temparature.

Cheers,

Muddi

[Joerg]

Hello Muddy,

this is the information from my Nest Hub:

Systemfirmware: 11.20230306.3.112014
Cast-Firmware: 1.69.362882

Sorry, I do not have a thermostat from Google. Besides the Nest Hub I own two Nest Audio working as a Stereo Pair.

Cheers,

Jörg

[Muddi]

Hi there,

Thanks for the added information. To confirm, does it display the right weather temperature on the screen when you're device is on idle mode?

Cheers,

Muddi

[Joerg]

Dear Muddi,

can you please explain what Idle mode means?

I only know of the internal temperatur sensor to be visible in the detailed sleep report within the Nest Hub.

Even e. g. Google Fit does not report the temperature from the sleep report.

Cheeers,

Joerg

[Muddi]

Hey Joerg,

Idle or standby mode refers to the state of your device when it is not actively being used for activities such as playing music or movies. During this mode, you will see the weather displayed on the lower right corner of the screen, next to the clock. Also, you can ask your Nest display about the weather by using voice commands such as "Hey Google, what's the weather?" or "Hey Google, what's the temperature?" This will provide you with the current weather information.

Keep me posted.

Cheers,

Muddi

[Joerg]

Hi Muddi,

ahh, ok, I see.

Yes, this is working without problems.

In fact I actually use the "weather full screen clock" on my Nest Hub to know if its's worth to stand up in the morning... 😀

Cheers,

Joerg

[abugintheground]

Hi,

Thanks for picking up the conversation Joerg!

I've tried recalibrating.  The weather displays ok as I guess this is being read from a remote weather service rather than the unit itself?
Seems to be a problem with the internal thermometer (is there one?)

[Muddi]

Hi Joerg,

We appreciate your efforts. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

@abugintheground: Could you tell us the current firmware version of your Nest Hub (2nd gen)?

Cheers,

Muddi

[Joerg]

Hi Muddi,

I just finished the form as requested.

This is the information from my Nest Hub:

Systemfirmware: 11.20230306.3.112014
Cast-Firmware: 1.69.362882

Cheers,

Joerg

[Muddi]

Hey Joerg,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. 

Cheers,

Muddi

[Joerg]

Perfect, Muddi, thanks so far for your help!

Cheers,

Joerg

[abugintheground]

Hi Muddi

Sorry I've been slow to reply, I'm never by my laptop in bed where the nest hub is normally!

Firmware version is 11.20230306.3.112016

Serial number is 25111J3DA51R4U

[Muddi]

Hi SuperLambBanana,

Thanks for the information. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[abugintheground]

Hi Muddi - could you get back to me please? THanks!

[Muddi]

Hello abugintheground and aritzherrero4,

Sorry for the late response. We appreciate all the information that you've shared. Please fill out the form as well so we can escalate the case with our Senior Support team.

@Joerg: We sent you an email last Aug. 26. Please check your inbox as one of our team members is waiting for your response.

Cheers,

Muddi

[Joerg]

Dear Muddi,

I replied to Lara on the 26th and this morning. Can you please doublecheck with her if my reply did reach her?

Thank you!

Cheers,

Joerg

[Muddi]

Hey Joerg ,

Thanks for updating us. I can confirm that we received your response to our email. Our team member is checking on some information and will reply to you as soon as she has it.

Cheers,

Muddi

[Princesss]

Hi folks,

@abugintheground, we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

@Osmosphere, have you already filled out the form?

Best,

Princess

[Osmosphere]

I filled out the form now.

Greetings Olivier

[Princesss]

Hey Osmosphere,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
 

Best,

Princess

[Xinti]

My Google Nest Hub 2 always shows wrong data value with sleeping-temperature sensor (something about, 31..37°C with real room-temperature data At 17..19°C.. I have Just done the HWreset (hold down both up/down volume buttons..), but the temperature data is wrong again...

[Juni]

Hi folks,
 

I just want to follow up if you are still experiencing this. Let us know by updating this thread.
 

Regards,

Juni

[AndrewFlorence]

Hi. The temperature seems to have corrected itself but still says it’s bright in the room when it’s pitch black. 

[curiousities]

Sleep temperature now displaying correctly. Showing 27C and that's around what room thermometer is showing (hot here).

[Muddi]

Hello SpikeGuy,

Sorry to hear that. Could you tell us the current firmware version of your device? Also, please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[SpikeGuy]

Hey Muddi,

As @abugintheground previously commented, my firmware version is the same as his : 11.20230306.3.112016

Let me know if there are any other informations I can provide any other informations.

Best regards,

SpikeGuy

[Joerg]

Hi  abugintheground,

here you can find all the information about the built in sensors:

https://support.google.com/googlenest/answer/9330256?p=sensorglossary&hl=en&visit_id=636942523055167...

Google says:

Temperature sensors determine the current temperature. This can be the ambient temperature in a room, or the temperature inside a device.

Nest Hub (2nd gen)

Measures ambient room temperature with Sleep Sensing to help you understand sleep environmental disturbances.

So the problem is that there is no access to the temperature sensor besides the sleep report, e.g. for calibrating. 

Cheers,

Joerg

[SpikeGuy]

Hey guys!

Any news regarding this issue? My Nest Hub also started doing this random thing with the temperature and the light levels during sleep sensing.

Is there a fix for this?

Cheers,

SpikeGuy

[SuperLambBanana]

Sleep report is also reporting 37c even though the ambient room temperature is more like 21c.

Weather report is working.

System firmware version: 11.20230306.3.112016


Update: After performing the Sleep Calibration - no change, still reports 37c overnight. 

[aritzherrero4]

I have the same problem with my Nest Hub 2. Gen, the sleep report shows 40-41c, but the room is much cooler. My other thermometer shows 22 during the night. 

The weather report work and the calibration did nothing.

My firmware version is 12.20230611.1.59 and my cast version is 1.70.375332.

[Osmosphere]

Same here. My other thermometer show 22°C during nicht. My Nest Hub 2. Gen shows 37°C

Version der Systemfirmware: 11.20230306.3.112016


Cast-Firmware: 1.69.362882


Greetings Olivier

[HollandBest]

Same here.... 37°C and it's 23 degrees.....

[gzimmerm]

I have had the same problem for some time as well. I have been just ignoring it. But it constantly says 99F for sleep temperature. Seems almost like a memory overwrite issue. Perhaps an engineering team should look into this.

[AndrewFlorence]

Same problem here. 38 and always says room is bright. This is a replacement hub 2 from John Lewis, the first was always correct until the whole device died. 

[Juni]

Hi folks,

Thanks for posting. I know how it feels when something isn’t working as it should. Have you had the chance to try the steps provided here? Give it a try and let us know the result by updating this thread.

Thanks,

Juni

[SuperLambBanana]

Yes - tried the steps - no joy.

Have you recreated the problem and had success with the steps?