Google Home Mini is fresh out the box, but I'm having difficulty activating it using my Pixel 5A. The Google Home app had me download the Device Utility app, which finds the device but gives an error of 'Could not connect to your Google Home Mini. Make sure it is nearby and that you connect to it when prompted'.
I have uninstalled and reinstalled both apps, factory reset the Home Mini, restarted my phone, and forgot the wifi network and it still hits the same error.
Has anyone run into this?
Thanks for bringing this up.
I appreciate all the details you've share as well as the steps you've done before reaching out. You've pretty much done some basic steps and it looks like we need to try some steps. Have you already tried using a different phone on setting it up?
I'd love us to try using a different device so we can further isolate if the issue is within the set up device or not. Let's try that first before moving on to some other troubleshooting steps that might resolve this.
Keep me posted.
Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.
We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand.
Thanks for posting — let's check this out.
Before we check your replacement option, have you tried using a different phone in setting up your Google Nest Mini? Once you finish setting it up using another phone, you can go back in using your phone in navigating the Google Home app or changing settings of your Nest speakers and displays.
Looking forward to your response.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Sorry about that. What's the make and model of the phone that you have? Also, what's the Google Home or Google Nest device you're trying to set up? Could you give us the Google Home app version?