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Issue activating Google Home Mini

zegriffin
Community Member

Google Home Mini is fresh out the box, but I'm having difficulty activating it using my Pixel 5A. The Google Home app had me download the Device Utility app, which finds the device but gives an error of 'Could not connect to your Google Home Mini. Make sure it is nearby and that you connect to it when prompted'. 

I have uninstalled and reinstalled both apps, factory reset the Home Mini, restarted my phone, and forgot the wifi network and it still hits the same error.

Has anyone run into this?

19 REPLIES 19

Princesss
Community Specialist
Community Specialist

Hi zegriffin,

 

Thanks for bringing this up.

 

I appreciate all the details you've share as well as the steps you've done before reaching out. You've pretty much done some basic steps and it looks like we need to try some steps. Have you already tried using a different phone on setting it up? 

 

I'd love us to try using a different device so we can further isolate if the issue is within the set up device or not. Let's try that first before moving on to some other troubleshooting steps that might resolve this.

 

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi zegriffin,

 

Jumping in to follow up if you still need help with this?

 

Feel free to respond to this thread with some details so we can work on the next steps.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi zegriffin,

 

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

 

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

 

Cheers,

Princess

Kbar1
Community Member

Have error installing mini. "Needs to be activated". Reset didn't help. Had same error with a nest hub 2nd gen and returned for replacement and that worked. Do I need a new mini?

Azarco
Community Specialist
Community Specialist

Hey Kbar1,

 

Thanks for posting — let's check this out. 

 

Before we check your replacement option, have you tried using a different phone in setting up your Google Nest Mini? Once you finish setting it up using another phone, you can go back in using your phone in navigating the Google Home app or changing settings of your Nest speakers and displays.

 

Looking forward to your response.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey all,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

GMPETTI
Community Member

I am also having this issue, but I only have one phone, so I'm not sure how to proceed

Azarco
Community Specialist
Community Specialist

Hey GMPETTI,

 

Sorry about that. What's the make and model of the phone that you have? Also, what's the Google Home or Google Nest device you're trying to set up? Could you give us the Google Home app version?

 

  1. In the upper right corner, tap the profile icon or picture.
  2. Tap Home app settings.
  3. Scroll down to the About the app section and tap App info.
  4. Have the customer share the full version number listed next to App version. The format should be something like X.XX.XX.X.

Thanks,

Alex

Princesss
Community Specialist
Community Specialist

Hey GMPETTI,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

GMPETTI
Community Member

App version is 2.53.15.3

Princesss
Community Specialist
Community Specialist

Hi lastbtntleast,

 

Thanks for responding. I'm afraid that this is not somehow related to Sonos. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi lastbtntleast,

 

We just want to check if you have seen our response on the previous post? Let us know once you're done with the form.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need help with this? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

ChrisBWJ
Community Member

Exact same issue here.   App version 2.53.15.3.    No other non-pixel phones or devices.   (Currently on a Pixel 6 Pro)
Nest Mini (Generation 2) is new out of the box.  Even did a factory reset.  No help.   Wish there was a way I could enter the setup code listed on the back of the mini.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for responding.

 

@GMPETTI, @ChrisBWJ, We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Form has been completed.

Princesss
Community Specialist
Community Specialist

Hi ChrisBWJ,

 

We've received your form-- thanks for filling that out. Please keep your lines open as someone from the team will reach out to you via email to further assist you.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi GMpetti,

 

We've received your form-- thanks for filling that out. Please keep your lines open as someone from the team will reach out to you via email to further assist you.

 

Best,

Princess

Doesn't this have to do with the Sonos issue or something? What is Google doing correct this issue. I only have 1 phone so I can't use another device to activate.