Issues playing calm

[PenguinLindsay]

I go to the wellness section on the hub and try to play a meditation. When I click on the meditation, it looks like it is going to play, doesn't and then just goes back to the screen with the selection of meditations. I have linked my calm account and restarted the nest hub. Any ideas on how to get it working? 

[Muddi · Accepted solution]

Hey folks,

Just a quick update. Our team is now investigating this issue and we wanted to hear fresh feedback from you. Please follow the steps below on how to send feedback.

1. Turn on device usage data and crash reports:

1. Open the Google Home app
2. Select the Nest display device card
3. At the top-right, select Settings and then Recognition and sharing.
4. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

2. Replicate the issue and send feedback:
 

• Okay google start a meditation
• They should see a featured meditation
• Tap one of the options and see if the meditation will play
• If it won't, let them send a feedback
• "OK Google, send feedback" then say the feedback keywords "GHT3 meditation not working"

Let me know once they're done.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

Sorry for the inconvenience and thanks for your patience. Our team already reached out with our partner app (Calm Meditate) and just waiting for an update from them. I'll update this thread as soon as I have more information to share.

Cheers,

Muddi

[JudyJetson]

Having same issue. Stock ones are there and play, but nothing more from my membership. 

[Urgrt]

Still not resolved. My Google Nest Mini now answered that Calm is no longer available…

[Muddi]

Hey everyone,

I'm just checking on this thread to see if anyone is still having issues playing calm? Let us know by updating the thread, and we're glad to further assist you.

Cheers,

Muddi

[Urgrt]

Yes, still have issues. I have a Lenovo smart clock (https://www.walmart.com/ip/Lenovo-Smart-Clock-with-Google-Assistant-Chalk/225392859)… When I ask Google to “talk to Calm” it starts to access Calm, I am asked to choose what kind of meditation, etc. Then it abruptly stops… every time.

[Wink]

I still only have access to a mites number of introductory meditations even though I linked it to my Calm account, providing both user name and password. 

[JudyJetson]

I also still only have access to a limited number of introductory meditations even though I linked it to my Calm account.

[hankpunk]

I have the same issue.  

[GreatButItsNot]

This is still broken 

[Wink]

Same issue. I linked my calm account to google hub and very FEW options are available. If I click on the video link, it fakes me out, pretending to open. If I ask google to talk to CALM it brings up limited content for meditation and sleep. Why offer this option if it doesn’t work? These threads detailing issues started way too long ago to still have issues.

[Muddi · Accepted solution]

Hey folks,

Sorry for the inconvenience and thanks for your patience. Our team already reached out with our partner app (Calm Meditate) and just waiting for an update from them. I'll update this thread as soon as I have more information to share.

Cheers,

Muddi

[Dabnpuke]

Any update ?

[Costco2023]

Any update for this? Just bought a Nest Gen 2 specifically for the CALM app.  I have a premium account and I am only seeing basic content. When I ask "talk to calm" Nest tells me the feature is no longer available.

[Pretty-lady]

Will this ever be fixed?  If not please remove it from my device. Thank you. 

[Mort79]

Same issue, got to say it looks like this is not being looked at as it's been months since this thread was opened, come on google stop harvesting are data and work on fixing things 🙂

[HeatherRiggs]

I just signed up for the 7 day trial and mine will not work either it shows some of the meditations but it will not play them

[JTon0295]

I am having the same problem. 

[Dabnpuke]

Hello Google i have the same issue any fix ?

[X99]

Also hoping to use this. Getting same problem 

[Urgrt]

Similar/same issue: hey Google, can I speak to Calm… I am asked if I want a body scan or walking meditation, I choose one (neither ends up working) and it abruptly stops… I tried disconnecting/re-linking, etc. Nothing works 😞

[MG8]

Same problem here

[Kokaneelight]

My issue is still unresolved. I do not have access to my full Calm account on either of my devices.

[Calmproblems]

Same issue, limited options when saying "hey Google take to calm". Nothing shows up under wellness menu.