Jeopardy not working!

[Cari6580]

My Jeopardy subscription is no longer working!

[Azarco]

Hey Cari6580,

Thanks for reaching out.

A few questions: are you trying to play Jeopardy on Google Home or Google Nest speakers and displays? If so, what's the message you're getting when you say “Hey Google, play Jeopardy!”?

Tell us more we'd love to help.

Best,

Alex

[Azarco]

Hey Cari6580,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey Cari6580,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex

[Cari6580]

Hi, 

When I first say Hey Google let's play Jeopardy it will then cut to another screen and will say I'm sorry can you repeat that or something to that effect. And it's the voice of the assistant on Jeopardy. Then I'll say let's play Jeopardy and it'll go to the game but will only give me the first set of questions. Then it will ask me if I want to subscribe and although I'm already subscribed I will say yes and then it will come up with I'm sorry Jeopardy is not responding please try again.

[Azarco]

Hi Cari6580,

Thanks for the update. Could you try reinstalling your Google Home and Google Assistant app? Have you also tried rebooting your Google Home? If the issue persists, try resetting your Google Home to its default settings.

Best,

Alex

[Princesss]

Hi Cari6580,

We just want to check if you have seen our response on the previous post? Let us know by updating this post, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi Cari6580,

Sorry to hear about those charges.  We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Cari6580]

ok I have filled out the form you emailed me.

[Azarco]

Hey Cari6580,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

Kind regards,

Alex

[Cari6580]

I have tried all that. Everything works fine. It is just the Jeopardy game. And I am being charged $6.99 and $2.99 monthly for the subscription.  I'll reinstall everything again, I guess.