Lenovo smart clock not switching off

[Fluffyfrog]

Cannot get Google assistant to turn off at a predetermined time when using it as a sleep

timer. Have tried taking back to factory settings and deleting home app to no avail. Completely at a loss what else to do.

[Fluffyfrog]

I have already tried the methods you suggested, all to no avail. Even deleted the app and downloaded again but no change. 

Thanks 

Margaret Bell 

[Princesss]

Hey folks,

Thanks for posting.

@RachelGomez123, thanks for helping out answer this thread.

@Fluffyfrog, we appreciate all your efforts. Since the steps didn't worked, I would recommend reaching out to Lenovo's support to further assist you with this.

Best,
Princess

[Princesss]

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Fluffyfrog]

I have replied and have seen the response but must be replying to the wrong address as keeps saying not sent. Thanks

[Dan_A]

Hi Fluffyfrog,

Chiming in! Have you reached out to Lenovo support for further assistance?

Thanks,

Dan

[Fluffyfrog]

Cannot find serial number. Too small to read on clock and lenovo site says should be j. Settings but it's not. 

Thanks 

[Dan_A]

Hey there,

Please do not post any information here in the Community that may affect your personal safety and security, for example, your device serial number. It's best that you contact Lenovo directly about your concern as instructed above to further the troubleshooting. This channel is for troubleshooting Google Nest devices. 

Kind regards,

Dan

[Fluffyfrog]

OK thanks just ordered a new Google nest mini which I can use till I get problem sorted with lenovo. 

Thanks

[Dan_A]

Hi Fluffyfrog,

Good choice and welcome to Google. While waiting for your Lenovo, using your Nest Mini is the way to go. You might also want it to be your default speaker. If it's not set up yet, use this link to know the requirements and follow the steps. Explore its features, check out this guide.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

[Dan_A]

Hi Fluffyfrog,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

[Fluffyfrog]

Sorry haven't replied was waiting for my Google mini to arrive. All set up now and do not need any more assistance, so you can close the thread. Thanks for your help. 

[Dan_A]

Hi Fluffyfrog,

Got it! Glad to hear that this has been sorted out and thanks for sharing it to the Community. I'm going to mark this one as resolved and will be closing this thread now. Please feel free to open up a new thread if you have other questions or concerns.

Kind regards,

Dan