12-24-2024 04:37 PM
Hi! I had my google nest hub for a year now. I have had 2 light bulbs from Philips hue and they were connected and working fine with my google nest. I bought one more lightbulb and it wouldn't connect. I removed all the lights from my home and tried and then none of the lights would connect. Ive tried to reset my nest hub to fabric state and programming it again in the google home app. And remove the lightbulbs from philipshue's app and then installing them again. They work fine in the philipshue app but they will not connect to my nest. Ive even reset the lightbulbs to fabric state. I spoke to the costumer service of Philips hue and they tried to help me but failed since it's nothing wrong with the lights. And I only have 3 lightbulbs so they should work without a huebridge. I feel like I've tried everything and it's on the same wifi. I don't now what to do now, I've tried this for like 3 times and nothing works. I even have turned off the google nest for a minute then tried, turned off the light and reset my wifi multiple times. When I try to add the lights in the google home app it says the philipshue app has linked and then it loads for 10 seconds and says it fails. When I try to connect them through the philipshue app the google nest finds the lights and when I select one lightbulb it blinks. Then when I press to connect it loads for so long time and then says it failed.
Sorry for the long text and English isn't my first language but I feel that the information is necessary for the help I need.