Local Network Access

[Ddudley]

Getting reallllllllyyyyyy frustrated!!! Ive been trying to set up my speaker on my work network and it continually says there was an error and I have to make sure I’ve enabled network access in my iPhones privacy settings! I click on the link and everything is turned on! I try and search local network on my phone and nothing comes up! I am using my work network so it’s not as simple as “resetting my router”.  Why should it be this difficult!? And why can’t I automatically connect my speaker to my Spotify account on my phone?? There needs to be an easier way to set this up but as of now I’m ready to throw all my google nest products out the window!

[Princesss]

Hi Ddudley,

Thanks for reaching out.

We're sorry to hear that you're experiencing some difficulty setting up your Google Nest speakers. Let's sort things out by answering these questions:

• What type of Google Nest speakers are you trying to set up?
• Is it your first time to connect your speakers on your Wi-Fi? 
• Are there other Google Nest speakers connected to your network?
• If yes, what are the distance of each speakers from your router?

Let's make sure that when you set up the Nest speaker, it should be withing a good range from the router. Also, you may check the following settings to make sure your network met the requirements.

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device. 
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses. 

Configuring your Router Settings
 

• Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
• Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Hope this helps.

Best,

Pirncess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess