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Location service

Randomguy
Community Member

After I connect it to the Wi-Fi network it says I have to allow location services even tho I already turned it on.

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey Randomguy,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Randomguy,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

gillgeorgew
Community Member

I continue to have this same problem.  I have been using the Nest App for years without error, then I started getting notification that the Location is not enabled in the Nest App (for use by home /away assist).  It is on.  I have uninstalled the app and re-installed (with a customer service specialist) but I still get this warning.

Juni
Community Specialist
Community Specialist

Hi folks,

 

@gillgeorgew, thanks for posting and for being a step ahead of us. A few things: What is the make and model of the mobile phone that you are using for your Nest app? Which Nest devices? Try using another mobile phone to further isolate the issue.

 

Looking forward for your response.


Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 
 

Best,

Juni