Looking for a case update- 5-8478000035797

[Aaughe]

I was informed I'd receive an update via email from the Google technical team. My case was submitted on 12/18/23 regarding my Google Home Speaker. What are the requirements for a replacement? 

[JillG]

HI @Aaughe 

I'll send your post over to our Community Specialists for a look. 

[Juni]

Hi folks,

Thanks for the help here, JillG.

Aaughe, thanks for reaching out and letting us know about your concern. An email was sent on December 18, 2023. Please check your inbox and reply to that email so they can move on to the next step. 

Regards,

Juni

[Aaughe]

The only email that I received was a transcript of the chat from a noreply email address. Is there something that can be resent to me?

[Juni]

Hey Aaughe,

Thanks for checking. Could you confirm by checking the link below if that is how you did the reset?

Factory reset Google Nest or Home speakers or displays 

I look forward to your response.

Regards,

Juni

[Aaughe]

Yes, that is how I attempted the reset. It is stuck with all four white lights on.

[Juni]

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Thanks,

Juni

[Aaughe]

Submitted.

[Muddi]

Hey Aaughe,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi