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Max Hub πŸ“· is turned on but not active even when set on at 🏠 in 🏠 app or DonoDis mode. Wots wrong?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Susannah Laker 

 

I've made sure Do not Disturb mode is off, 

I've made sure cam/mic switch is not deactivated.
Checked the Home app and Nest apps, but they can't change the settings. And I've both force stopped the Home app & rebooted the Hub. I don't want to re-factory set it if I don't have too 😦😦😦.
 
If anyone out there in Cyberland can give me the benefit of their wisdom - please share it with me!! 
 
Thank you so much in advance - you're awesome! πŸ˜„πŸ˜„
3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Susannah Laker,

 

Thanks for the kind message, you are awesome as well! I am sorry to hear that your Google Nest Hub Max Camera is not working. I understand your concern and would be more than happy to help. 

 

As it's been a few days since you've posted, I just wanted to check in. Has this issue been resolved or is the camera still not working?

 

I appreciate your message and look forward to your response! 

frances
Community Specialist
Community Specialist

Hi All,

 

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.