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Microphone issues

arshad14
Community Member

Over the last couple of months I've been having nothing but issues with my Nest hub not recognizing my commands clearly. First it has a tough time recognizing the activation command, "Hey Google" or "Ok Google", but then it can't clearly hear what I'm asking it, even as simple as what time it is. 

I've increased sensitivity to it's highest level as well but still no luck. Any suggestions?

7 REPLIES 7

frances
Community Specialist
Community Specialist

Hello @arshad14

 

Thank you for reaching out. Oh no! That is definitely an odd issue that your Google Nest Hub is not responding to your commands. Let's try to troubleshoot this issue and find a solution.

  • Is your device responding to some commands? Is the microphone working?
  • Could you try to reboot and Factory Data Reset your Google Nest Hub? Are there any improvements? 
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

arshad14
Community Member

Hi, I've tried a factory reset. It responds sometimes but not always.

The microphone seems to work sometimes. I also checked to make sure it's not positioned in a way that the microphone is not blocked either.

It automatically reboots in the middle of the night it seems so that should take care of the reboot.

frances
Community Specialist
Community Specialist

Hello arshad14,

 

Thank you for your detailed response back, I appreciate it!

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-3560000032211. 

arshad14
Community Member

Thank you! I just received the email as well. Do I need to do anything further in this thread?

frances
Community Specialist
Community Specialist

Hi arshad14,

 

Thanks for reaching out! There is nothing else to do in this thread, as you have a case now. 

 

The email you received serves as confirmation that you have a case with the support team. The support team is currently working as fast as they can through these cases. When the support team starts your case, they will contact you and try to resolve the issue.

 

If you have any other questions or concerns regarding this issue, you can contact the support team through this form and refer to your Case ID. Thanks! 

arshad14
Community Member

Thank you!

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS