Moving a Hub Max to new room

[Jako607]

I'm trying to move my Nest Hub Max from the living room to the kitchen and within the home app it seems that the only option it gives me when I go into device information and try to change the room, is to rename the device to something else. Why do I have to rename it? I just want to change the room it's located in. And if I try to just name it the same thing it won't let me. I only have one Hub Max so I don't need to or want to rename it. I just want it called Hub Max. But out of desperation I tried to pick a new name and when I hit save, nothing happens. The device information continues to show The Hub Max and its original location with original name. See screenshots.

 

 

 

 

 

[Muddi · Accepted solution]

Hey folks,

My apologies for the lack of updates here. I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more. 

Cheers,

Muddi

[MplsCustomer]

@Jako607 

We had the same problem with our Nest Hub Max when we first got it late in 2021, and had to resort to doing a factory reset just to move it to a new "room" in the Google Home app and to rename it. It's a dumb defect that's been around for awhile.

Here are a couple of other reports on the same issue:

https://www.googlenestcommunity.com/t5/Home-Automation/Moving-Nest-Hub-and-Nest-Minis-to-new-rooms-w...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Moved-Hub-to-another-room-but-changes-w...

[Azarco]

Hey folks,

We appreciate your patience and we're sorry for the inconvenience. Our team is already aware of this and is working on a stable fix. You can try these steps for the meantime:

• Remove your device from the Google Home app and add it again.
• Reinstall your Google Home app. Then, reboot your mobile device and Google Nest Hub Max.
• Reset your Nest Hub Max as suggested by MplsCustomer.

Rest assured that I'll update this thread once we hear any news from our team.

Thanks,

Alex

[Azarco]

Hi everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Jako607]

No, I just took from your last post that this is a known issue so I'll just wait until Google fixes this problem that should've been fixed ages ago. Hopefully one day they will dedicate an engineer to fixing this. I'm not going to delete and reinstall my device and Home app just to move it. I'll just leave it named the wrong room rather than risk the host of new issues and problems I will probably run into if I try to delete it. 

[Azarco]

Hey Jako607,

Thanks for letting us know and we understand. I'll make sure to update this thread once we receive any news from the team. We appreciate your patience.

Best,

Alex

[Muddi · Accepted solution]

Hey folks,

My apologies for the lack of updates here. I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more. 

Cheers,

Muddi

[Muddi]

Hey everyone,

Just wanted to confirm if anyone still have the same issue on their nest Hub Max. Also, please tell us the current firmware version of your device.

Cheers,

Muddi

[Jako607]

Yup, still a problem. Fuschia version 7.20220419.2.164. software version 48.14.32.466204089. cast firmware version 1.62.312297

[Muddi]

Hey Jako607,

Thanks for the information. Please try these steps below: 

1. Remove your Nest Hub Max from the Google Home app.
2. Factory reset your devices.
3. Uninstall the Google Home app. Once done, reboot your mobile device and Nest Hub Max, then reinstall the Google Home app.

Let me know if that works.

Cheers,

Muddi

[Jako607]

No, not gonna do that. Knowing how Google works, that will probably result in some kind of other problem that I'm going to have to deal with. If Google can't figure it out so that I can just move it to another room like I should be able to within the app, then I will just leave it where it is. 

[Muddi]

Hey Jako607,

I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Cheers,

Muddi

[Muddi]

Hi Jako607,

Have you tried the steps?

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more.

Cheers,

Muddi