11-07-2022 05:26 AM
Hi community,
I've read a dozen posts on this topic, but no solution anywhere.
Our home has multiple Nest audio, Google Mini, Google hub, all connected via Nest Wifi.
When streaming from Spotify or webradio the stream randomly stops.
Sometimes it plays more than a hour, sometimes it plays for a minute.
I've done all the suggested things, reset all, try another device, try another stream source, but nothing works.
It happens with streaming from my Samsung phone, but also from my wifes Xiaomi phone and also from my Home Assistant server.
Streaming music is one of the main reasons we bought so many devices. But when the music keeps stopping randomly... I don't want to switch them all to Sonos or so.
Please help!
11-12-2022 06:29 PM
Hi KungFuPanda,
Welcome to the Google Nest Community.
I know how challenging it can be when you're having issues playing music on your Google Home and Nest devices. Let's try to get to the bottom of this.
A few questions:
Let's try these steps below:
Let me know how it goes.
Cheers,
Muddi
11-13-2022 09:48 AM
Hi Muddi,
Thanks for replying!
The issue started many months ago
I have a Nest router on the ground floor and a Nest Wifi point on the second floor.
All Chromecast devices are within 7m of the router or wifi point.
The issue happens in both situations, cast from phone and voice requested streams.
I have done a factory reset on all devices and it looks like it has worked.
The past hour the music keeps playing, no stops at all.
I'll keep you posted 🙂
Cheers,
Patrick
11-13-2022 05:02 PM
Hi there,
Happy to hear that your issue is now resolved! I'll keep the thread open for a while so we can continue to monitor your device. Please do not hesitate to update the thread if you see any issues on your device.
Cheers,
Muddi
11-16-2022 07:01 PM
Hi KungFuPanda,
I'm just checking in to see if you experience any issues from your device from the past few days? Let us know if you still need help, otherwise I'll lock the thread if I didn't hear from you after 24 hours.
Cheers,
Muddi
11-16-2022 10:44 PM
Hi Muddi,
Looks like the complete reset worked.
Yesterday the music was nonstop for the whole day.
You can close this thread 🙂
11-19-2022 02:36 PM
Hi there,
Perfect! Happy to hear that those steps worked for you. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Cheers,
Muddi