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My 2 speakers were connected to each other, but became unconnected. How do I reconnect them please?

Rdianco
Community Specialist
Community Specialist

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Original Poster: Carol Vigneault 

 

 

I am trying to connect my two speakers together. They were connected once, but all of a sudden stopped.
 
1 REPLY 1

Rdianco
Community Specialist
Community Specialist
Hi Carol Vigneault,
 
Thanks for reaching out. Let's get your speakers connected together so that you can enjoy listening to your favorite media again! I would be more than happy to look into this issue and find a solution. First, I have some questions to have a better understanding of this situation. 
  • Just wanted to double check, are the speakers currently in a speaker group together?
  • Have you tried readding/deleting the speaker group?
  • Can you try to do a Factory Data Reset on the speaker? Are there any improvements?
I look forward to your response, thanks.
 
 
- From Frances (Community Specialist)