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My Gestures on my Nest Hub 2 gen aren't working, though the motion sense is.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Iñigo 5679 

 

Restarting the device and placing it into factory reset
 
7 REPLIES 7

Rdianco
Community Specialist
Community Specialist
Hello Iñigo 5679,
 
Thank you for your post. Oh no! Not having a feature work is definitely concerning. I appreciate you taking the time to restart and do a Factory Data Reset on your device. I would be more than happy to help find a solution. First, I have some questions:
  • Which country are you located in? Features will only work on devices located in:
    • Google Nest Hub (2nd Gen): Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)
    • Google Nest Hub Max: Australia, Canada, France, Japan, United Kingdom, United States (except Puerto Rico)
  • Are you located in a supported country as listed above?
  • Is this a new issue? Did your gestures feature work before?
  • Have you tried turning off and on the gestures feature? 
    • If you look at the bottom of this link, it explains how to use the feature and how to turn it off/on.
I look forward to your response, thanks. 
 
 
- From Frances (Community Specialist)

Tim16
Community Member

Hi, my motion sense settings are not popping up on my hub 2. I’m living in one of the supported countries.

Juni
Community Specialist
Community Specialist

Hi Tim16,

 

Thanks for reaching out — let’s see what’s going on. 

 

Were you able to set up Sleep sensing before? What steps have you taken so far? Let’s perform a factory data reset to put it back to its default setting and observe if it will make a difference.

 

Keep me posted.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Tim16
Community Member

Hi, so after 3 hard resets and 5 normal restarts. It sort of worked… I live in The Netherlands. But after the many restarts en restets it showed my settings in Dutch, but all other things in French. 

Now after some more hard resets and a lot of time it’s all in Dutch and working. 

Tim16
Community Member

It took me almost 2 days to get it working, with resetting and searching on google…

Muddi
Community Specialist
Community Specialist

Hey Tim16,

 

Sweet! Happy to hear that factory resetting the device resolved the issue and thanks for keeping us in the loop. Let us know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

 

Cheers,

Muddi