09-03-2021 11:32 AM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original poster: Cassie Farthing
I have tried rebooting it, it works for sometime but then stops again. Every time I ask it something it does light up, but doesn't follow through with anything. I've considered factory resetting it but I don't know if there is something wrong with the mic.
09-15-2021 04:06 PM
Hi Cassie Farthing,
Thanks for reaching out. I am sorry to hear that your Google Home device is not responding to you. I understand your concern and would be more than happy to help find a solution.
Yes, could you please try to do a Factory Data Reset on your device? Are there any improvements?
I thank you for your patience and look forward to your response!
09-20-2021 11:34 AM
Hi All,
It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!
09-21-2021 09:40 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.