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My Google Home keeps saying something went wrong he does not answer my question

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Richard Mulhearn 

 

I asked Google a question in she says something went wrong.
 
3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Richard Mulhearn,

 

Thank you for your message. I understand your concern, having your Google Assistant not work is frustrating. I would be more than happy to help look into this issue. First, I have some questions to get a better understanding of this situation.

  • Which Google device is this post in regard to? (model name, generation number)
  • Is your device powering and working normally besides this issue?
  • Is your device showing up as connected on the Google Home App?
  • Have you tried restarting your device?
  • If that does not work, could you try to Factory Data Reset your device?
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
      Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.