My Mini never recovered from the recent outage on March 12

[NancyML]

Since the recent "disruption," my Mini still hasn't recovered.  It was working flawlessly up until then.  The update never got to it, so I factory reset it.  It is now offline, so I can't try to update it.  When I try to reboot it, it wakes with 2 white lights, then four scrolling lights for a minute or so, then no response.

What do I do next?

[AndersC · Accepted solution]

Hi @NancyML,

Thank you for posting in the community. I'm sorry to hear your Google Nest speaker is offline after you factory reset it because of the recent outage you experienced. I'm happy to assist you.

Let's ensure your device is properly reset by following the steps below:

1. On the side of the device, unplug the power cord > wait 10 seconds > plug the power cord back in > wait until the 4 LEDs light up.
2. Repeat the first step, 8 more times.
3. On the side of the device, switch the mic off. The LED lights turn orange.
4. Press and hold the top of the device (where the LED lights are).
5. After 5 seconds, the device begins the reset process.
6. Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the factory reset has started.
7. Wait until the device announces “Welcome to Google Home" > use the Google Home app to set up the device.
8. After the setup is complete, test the device with any voice command.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[AndersC · Accepted solution]

Hi @NancyML,

Thank you for posting in the community. I'm sorry to hear your Google Nest speaker is offline after you factory reset it because of the recent outage you experienced. I'm happy to assist you.

Let's ensure your device is properly reset by following the steps below:

1. On the side of the device, unplug the power cord > wait 10 seconds > plug the power cord back in > wait until the 4 LEDs light up.
2. Repeat the first step, 8 more times.
3. On the side of the device, switch the mic off. The LED lights turn orange.
4. Press and hold the top of the device (where the LED lights are).
5. After 5 seconds, the device begins the reset process.
6. Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the factory reset has started.
7. Wait until the device announces “Welcome to Google Home" > use the Google Home app to set up the device.
8. After the setup is complete, test the device with any voice command.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[NancyML]

Seriously? 9 times? Is this an April Fool's joke? Seriously! Tell me, what could unplugging it 9 times accomplish? 

[AndersC · Accepted solution]

Hi @NancyML,

I understand that repeating the same process nine times could be repetitive, but it's crucial to mention that these troubleshooting steps are truly necessary to move forward with your case, following the troubleshooting steps added and provided by Google Nest.

If you're experiencing the same inconvenience after following the troubleshooting steps provided, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[NancyML]

Well, I was a skeptic, but I performed the 9 resets, followed the rest of the steps, and was able to get a response from the Mini. Consequently, I was able to reset it, add it to the Devices list and set it up. At this time, it's working properly. 

Thanks for being patient with my skepticism. 

[AndersC]

Hi @NancyML,

I'm glad to know your Google Nest speaker is now working properly after you followed the troubleshooting steps provided.

Don't hesitate to reach out if you need more help in the future.

Regards,

Anders