My Nest Audio and Nest Mini keep answering me in German.

[the_baker]

My Nest Audio and Nest Mini keep answering in German. English is my only set-up language. Strange thing is that when I check the transcripts, it actually understood I was speaking in English. It understood my request, but still answered in German, saying it didn't understand what I asked for.

Did factory reset several times and both of thrm continue speaking in German. I am already super frustrated, to the point that I consider switching to Alexa. Anyone know how to fix this? 

[Dan_A]

Hi the_baker,
 

This is not the experience we wanted you to have, let me help you. A few things: which country are you in? When did your issue begin? Were there any recent changes made? Is it happening on all voice commands? Whey you said a factory reset, was it the same steps as what you see in this link? 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Once done, change the primary and secondary language to English:

1. On mobile, open the Google Home app.
2. At the top right, tap your account > Assistant settings > Languages > Add a language.
3. Choose the English language.

Tell me how it goes.

Best,

Dan

[Muddi]

Hey the_baker,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Muddi]

Hi the_baker,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi