My display says "link account, open the Google Home app and link your account".

[Rdianco]

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Original poster: Kimi Sutliff 

My Google display says " link account, open the Google Home app and link your account" but this isn't a new device in our smart home. We've restarted it, rebooted it, reconnected it and nothing.

[copz1998]

Hi,

I have the same issue. Did you find a solution?

[Dan_A]

Hi folks,

That certainly hasn't been easy for you ― let's check it out. Do you have a Nest Hub 1st Gen or 2nd Gen? When did you first notice this concern of yours? It would help a lot if you could do a sequential reboot first to refresh all device connections. Unplug the power cord of your router/modem followed by your Nest Hub. Plug them back in after 3 minutes starting with your router. Restarting your phone might also help.

Tell us how it goes.

Best,

Dan

[copz1998]

2nd generation 

i first noticed it when I got up at 8am 

the plug-unplug methods had no positive results 

thank you

[Azarco]

Hello there,

Are you using a regular Google Account? Do you have a private network? Could you try resetting your Nest Hub to its default settings?

Thanks,

Alex

[copz1998]

Yes, my Nest Hub has been connected to my regular personal account for 2 months. I did reset the device twice. 

The error solve itself. I left home for a few days and when I returned it is functioning correctly. 

Thank you!

[Azarco]

Hi copz1998,

Woohoo! We're glad everything is working on your end. Let us know if we can assist with anything else otherwise, we'll lock this thread after 24 hours.

Cheers,

Alex

[Jake]

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake