06-07-2022 03:55 PM
My google nest hub device is not working, and it does not obey the factory reset, the screen remains black with the G of google.
06-07-2022 04:18 PM
Thanks for sharing details about the issue here. I know how challenging it can be, to not have a working device when needed - help is here.
This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Please try these steps below that may help us fix the issue:
Let me know how it goes.
06-11-2022 04:37 AM
I just wanted to check if the troubleshooting steps shared help? Let us know by updating this thread so we can further help.
06-12-2022 01:20 PM
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
06-13-2022 02:49 PM
I already did the above steps and the device is still the same.
The device was plugged in, idle on and suddenly went black with the G, google symbol.
06-14-2022 01:29 AM
Thanks for responding.
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
06-16-2022 11:17 AM
Chiming in to check if you're done filling out the form? Let us know once you're done so we can check it right away.
06-16-2022 11:44 AM
Sorry I dont see the form, where is it?
06-16-2022 03:18 PM
06-16-2022 04:28 PM
I can access, but I filled out the form, but it does not load the page.
06-20-2022 09:35 AM
Thanks for trying. Could you please make sure to try it using a different browser?
Let me know right away if it still doesn't work.
06-23-2022 10:08 AM
We just want to check if you have filled out the form we sent? Let us know as soon as you're done.
06-26-2022 12:20 PM
Bumping in — are you able to fill out the form?
06-29-2022 12:22 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.