My device is stuck on the G screen, will not boot up.
I’ve done the factory reset by holding the volume buttons and plugging it in. It says it’s doing a factory reset and when it restarts is stops at the G screen, rinse and repeat.
How do we get past this? Is it just a Google systemic issue with this generation? If so is Google offering free replacements for defective devices?
That's not the experience we want you to have. could you give recovery mode a try:
If the issue persists, please tell us when and where did you purchase your Google Nest Hub.
Thanks for taking the time respond.
As mentioned in my original post I have already tried all the things you suggested before posting here without success.
I am unsure when the device was purchased as its not mine, posting for a family member.
I do know it was purchased for one of my nieces for his birthday and she says it only worked for one week before staying stuck on the G screen. At minimum the device was bought over 7 months ago, possibly up to a year ago.
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