My nest hub will not boot up stuck on G

[Gustave_homme]

My device is stuck on the G screen, will not boot up.

I’ve done the factory reset by holding the volume buttons and plugging it in. It says it’s doing a factory reset and when it restarts is stops at the G screen, rinse and repeat.

How do we get past this? Is it just a Google systemic issue with this generation? If so is Google offering free replacements for defective devices?

Thanks

[Jimmy_J]

welcome to the junk pile that is google hubs.  my hub max has a blurred screen and google told me to just buy a new one. i have $20 tablets that have nicer and more reliable screens.  good luck!

[Azarco]

Hey folks,

That's not the experience we want you to have. could you give recovery mode a try:

1. Unplug the power cord.
2. Hold down the volume buttons and plug in the power cord at the same time.
3. Wait for the device to turn on.
4. Release the volume buttons.
5. Once the device is in recovery mode, attempt an FDR.

If the issue persists, please tell us when and where did you purchase your Google Nest Hub.

Regards,

Alex

[Gustave_homme]

Thanks for taking the time respond.

As mentioned in my original post I have already tried all the things you suggested before posting here without success.

I am unsure when the device was purchased as its not mine, posting for a family member.

I do know it was purchased for one of my nieces for his birthday and she says it only worked for one week before staying stuck on the G screen. At minimum the device was bought over 7 months ago, possibly up to a year ago.

[Muddi]

Hi there,

How's it going with your Google Nest Hub? Let us know by updating this thread and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Gustave_homme]

Thanks for the reply.

Unfortunately nothing was offered that hasn’t been done before turning to the community post, so the device is still stuck on the G screen.

thanks again.

[Muddi]

Hey Gustave_homme,

Thanks for the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hi Gustave_homme,

I just wanted to check if you had the chance to fill out the form?

Cheers,

Muddi

[Gustave_homme]

Hi Muddi,

Not yet. It’s you know when done.

thanks

[Gustave_homme]

All done.

thanks for the help.

[Muddi]

Hey Gustave_homme,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi