My screen is grey with the super G showing and won't work. Tried resetting, unplug etc...but nothing

[Rdianco]

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Original Poster: Steven Pike 7329 

Resetting, Unplugged

[Rdianco]

Hello Steven Pike 7329,

Thanks for reaching out.

I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 5-1298000031278.

from - Frances (Community Specialist)

[DaBz_STAINO]

• Same problem. Factory reset techniques do not work. Options?

[frances]

Hello DaBz_STAINO,

Thanks for reaching out. I appreciate you taking the time to try some troubleshooting steps. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 2-7473000031885.

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.