N'est audio stopped connecting and won't setup

[Steveamodio]

My speaker stopped being available on the home group. I reset the modem/router as well as factory reset on the speaker. I always get the same message when trying to set it up. I checked the eero app. There is no AP isolation. It is set up the same was it was when it worked. I have an older home speaker that still shows up in my home group. I have tried everything on the troubleshooting list. Nothing....

[Princesss]

Hi Steveamodio,

Thanks for reaching out.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Let me know if it works.

Best,

Princess

[Princesss]

Hi Steveamodio,

Chiming in to check if you still need help with this?

Let me know by responding to this thread so we can assist you further.

Best,

Princess

[Princesss]

Hi Steveamodio,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess