NEST AUDIO SPEAKER STOPPED PLAYING

[GLOVERRD]

The speakers are connected in stereo.  They play when separated but not paired. I hear the music faintly with my ear up to them. I have two other speaker pairs in different rooms and they play just find. I have tried rebooting and putting them back to default as purchased but same thing I can not get them to play paired in stereo. I even tried replacing with a new speaker but same results. 

[sicsacol]

Hi @GLOVERRD,

Thanks for posting. I'm sorry to hear your Nest Audio devices aren't working as expected in a stereo pair. Don't worry, I'm here to help. To better assist you, I have some questions:

• Have you made any changes to your stereo pair recently?
• Do the Nest Audio devices sound good individually?
• Have you tried unpairing the stereo pair and then creating a new one?
• Have you tried adding the stereo pair to a speaker group?

If you want to create a stereo pair, the speakers have to be the same model; otherwise, the stereo pair won't work. I appreciate your troubleshooting efforts. Please let me know the answers to these questions, and I'll be happy to help you further.

Best regards,

Jonathan

[GLOVERRD]

Yes they’re same models. Play very well separated sounds are good.  I did delete speakers several times. They do play find in groups that i have in network. 

[sicsacol]

Hi @GLOVERRD,

Thanks for your reply, appreciate the information shared, 

Since the speakers sound great when separated, I recommend you change the audio settings as you mentioned earlier that your devices in stereo mode sound really low. Also, make sure the devices are within a good range of distance to see if that helps.

Please keep me updated on how it goes.

Cheers,
Jonathan