cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

NO SE EJECUTAN LAS RUTINAS

Orpheus84
Community Member

‎09-01-2025 10:57 AM

Vengo de alexa por querer probar los productos google nest y google home pero me he llevado la decepcion de que las rutinas no estan funcionando, creo una rutina vomo por ejemplo: Cuando el sensor de la puerta de mi casa detecte que fue abierta la puerta prenda la luz, es una horden sencilla y no la hace, solo la primera vez y de ahi deja de hacerlo, ya cheque toda configuración, ya cheque actualizaciones, ya reinicie todo y nada se soluciona, jamas pense que google estuviera tan atras de alexa por que con ella no me pasaba esto, Necesito soluciones para no tener que regresar a alexa

0 Kudos
Reply
1 REPLY 1

EduardoN
Community Specialist
Community Specialist

‎09-08-2025 03:54 PM

Hi @Orpheus84,

 

Thank you so much for reaching out to this community! I completely understand what you've been experiencing with the routines not running the way you expect. It must be frustrating when a sensor that should turn on a light when the door is opened only works once, especially when you're used to using Alexa. But don't worry, I'm here to help you!

It's completely understandable that you've spent time on troubleshooting steps like restarting everything and checking for updates. At this point, I'd like to give you some extra troubleshooting steps that might help you solve this problem.

  • Make sure the user's mobile device is connected to the same Wi-Fi or linked to the same account  as the devices.
  • Verify that the Google Account on screen is the one linked to the speaker or display.
  • Verify if the home automation account shows up under Home Control within the Google Assistant settings.
    • From within the Google Home app:
      • Tap Settings > Google Assistant > Home Control.
      • Check if the home automation account is listed under Linked Services.
        • If yes, tap “Reconnect account” then follow the on-screen instructions.
        • If no, force close the Google Home app and try again.​
  • Sync all devices. Use the command "Okay Google, sync my devices."
  • Unlink and relink.
    • Unlink:
      • Tap Settings > Google Assistant > Home Control.
      • Under Linked services, tap the home automation partner > Unlink account > Unlink.
    • Relink:
      • Tap Settings > Google Assistant > Home Control.
      • Tap the Search box, type the name of the Home Automation partner then link the account.
        Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.
  • Rebot the Wi-Fi router.

Please feel free to share any additional details you think might be relevant.


Best regards,
Eduardo

0 Kudos
Reply