12-26-2022 06:37 PM
Hi, I have over the last 36 hours been having issues with the nest cam monitoring on my Hub Max. I currently pay for the subscription for the 30 day video recording history.
Every minute or so, the display will show the notification "Nest Cam Monitoring Off" and then a few brief seconds later will show "Nest Cam Monitoring". The green camera light also turns off during this period. I'm not sure it's internet-related as the monitoring should continue if it disconnects (and I'm pretty sure our wifi doesn't drop out every minute). I am concerned that someone else has logged into my camera and is constantly viewing footage?…is this possible or is it just the unit malfunctioning?
Any help on this matter would be greatly appreciated.
Answered! Go to the Recommended Answer.
01-09-2023 07:30 PM
Hey folks,
My apologies for the delays. We appreciate all your efforts in updating the thread with the issue. Please provide the current firmware and system version of your devices:
Also, it is best if you could send feedback on your device once you noticed the issue. Please say,"Hey Google, send feedback," followed by the keywords: "GHT3 Nest Cam Monitoring." This will help the team to further investigate the issue.
Let us know once done.
Cheers,
Muddi
06-09-2023 04:06 AM
I dont understand why they are not getting a fix for this ive had it for 3 months getting really fed up with it
06-09-2023 04:15 AM
So to be honest, after my last reboot. My max has been stable so far. No monitoring on and off messages, or camera unavailable on the nest and Google home app.
Fuchsia version is at 10.2022107.120
Software at 51.0.24.513642888
Firmware is at 1.68.353511
So not sure if the issue resolved on the front end or back end.
06-09-2023 05:33 AM
I am experiencing the same issues with my Hub Max. How do we fix this?
06-13-2023 06:59 AM
so is this a case of google have our money and now ignore everyone ? i have the same issue and no end in sight.
disgusting if google dont respond with anything more than "keep telling us there is a problem"
06-13-2023 07:02 AM
Yes. That's exactly what it is. That's what happens when you layoff a major potion of your customer support staff...
06-13-2023 07:36 AM
Agree this all started happening to me after an update in february.
06-14-2023 08:44 AM
same issue on google doorbell and nest hub max
i want refund for nest
06-20-2023 10:06 PM
This is happening all the time. Logged a ticket with Google and no response
06-27-2023 01:17 PM
Is there a refund process? My nest subscription has just renewed but obviously not been usable for most of this year.
06-28-2023 04:05 PM
I have the same problem. When is this going to be corrected?
06-29-2023 12:51 PM
Thats a good question google seem to be ignoring this fault most annoying.
07-01-2023 09:23 AM
Hey all! Has anyone else noticed that the camera works as of yesterday? Mine has all of a sudden began to stream video and it’s still doing so today. I wonder if they pushed a backend fix to their monitoring service these past 24 hours. Would love to hear from others. Thanks!
07-01-2023 09:27 AM
Mine also seems to be working today. I’m going to keep an eye on it, but let’s just hope that this issue was resolved once and for all. Seems to be fine right now. Cross fingers.
07-02-2023 04:12 AM
Mine is also working today we shall see if it lasts.
07-05-2023 09:16 AM
Well thats me back to normal intermittent on and of.
07-11-2023 11:30 AM
Hi folks,
It’s good to know that a lot of you are not experiencing this issue anymore. I’ll keep this thread open and wait for other users' feedback. If you need further help, let me know.
Cheers,
Juni
07-25-2023 03:44 PM
It would appear that the issue may have been resolved. We would all like to hear from Google to acknowledge that there was in fact an issue and how they have resolved it.
07-27-2023 12:55 PM
Hi everyone,
As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
Cheers,
Juni
07-02-2023 04:15 AM
Yea mine working today so far its all good.
07-11-2023 09:53 PM
To be honest mine is no longer exhibiting those symptoms either. I just wish Google would confirm/acknowledge the fix.
07-12-2023 05:47 AM
Mine still isn’t working. Did you need to remove it from the “home” and re-add it?
07-12-2023 09:05 AM
Yes had to create a new home and delete the original.
07-12-2023 06:10 AM
I did not maneuver any device removal/adding. But somehow my software was updated.
On June 20, 2023 it was:
-Fuchsia Version: 10.20221207.2.120
-Software version: 51.0.24.513642888
-Chromecast firmware version: 1.68.353511
But today, July 12, 2023 it's:
-Fuchsia Version: 11.20230306.3.134
-Software version: 52.94.19.536300690
-Chromecast firmware version: 1.69.362882
So, all that software updating probably is a factor.
07-12-2023 06:46 AM
I would add, though, that the green light is now solid all the time. I think this correlates to a new feature where I've allowed it to "recognize" me. This must mean it's constantly sensing faces, which requires it to have the camera active all the time. I think probably this whole problem was related to that feature.
07-12-2023 09:10 AM
Too late. I unsubscribed from nest aware when my year long subscription expired since I was not receiving the service I was paying for. I might consider resubscribing if I receive a refund for the several months of service I paid for but did not receive due to this bug.