Nest Audio Bluetooth Connection Issues

[paddington]

I bought my Nest Audio on July 5th, 2022 and I have been having Bluetooth connection issues every day I use it. I like to pair my laptop to the Nest Audio but after about 2-3 hours, the connection drops and I can't reconnect from my laptop's Bluetooth menu. I have to unpair the speaker on my laptop, unpair my laptop on the google home app, manually reboot the entire speaker, and then re-pair the whole thing again for the Bluetooth to work. I do this at least once a day and it's getting ridiculous. Is there a permanent solution to this issue? I also have the same issue with my Home Mini from 12/2019 but it happens less frequently compared to the Nest Audio. 

I have the 2021 MacBook Pro running Monterey 12.4 

[Onewave]

I have same issues with Bluetooth connection on Nest Mini, so it is a common problem.

[Princesss]

Hi everyone,

Thanks for reaching out.

Sorry to hear that you're experiencing connectivity issues via Bluetooth. Let's go ahead and try these steps:

Complete these steps if it’s the first time you’re connecting your speaker to your Google Nest or Home device.

1. Turn on your Bluetooth speaker and make sure it’s in pairing mode. Press the pairing button on your Bluetooth speaker, if possible.
2. Open the Google Home app .
3. Make sure you're in the right home. The name of the home is at the top of the screen. To change homes, tap the arrow next to the home name.
4. Touch and hold your device's tile.
5. At the top right, tap Settings Audio.
   • If this is your first time to use Bluetooth on this device, tap Paired Bluetooth devices Enable pairing mode go back to Audio.
6. Tap Default music speaker Pair Bluetooth speaker. Your Google Nest or Home device will then scan for Bluetooth devices.
7. Tap the Bluetooth device once it appears on the screen Done.
8. Your Bluetooth device will now pair with your Google Nest or Home device.

Tips to pair and connect devices

• You can only have one connected Bluetooth speaker or headphones to play music through at a time.
• Once you pair and connect your Bluetooth speaker to a Google Nest or Home device, it will auto-connect unless the speaker gets disconnected or turned off.
• You can pair a Google Nest or Home device to multiple Bluetooth enabled speakers or headphones, but it will only connect to the most recently connected device.
• Check which mobile devices are connected to your Google Nest or Home device.

Let me know how it goes.

Best,

Princess

[Onewave]

The problem is not with paring, but with random disconnecting of the speaker and not connecting back.

[Princesss]

Hi Onewave,

Thanks for clarifying. Could you please clarify what Google Nest speakers are you using as well as the device connected to your Google Nest speakers? Is it a computer or another speaker? Also, please make sure that there are no walls between your device or any appliances that may interfere with your Bluetooth connection.

Best,

Princess

[Onewave]

I'm using iPhone connected to Nest Mini speaker. There are no walls between phone and speaker. I've read, many people complain about Bluetooth connection issues with Google speakers. I wonder, why it's not fixed yet.

[Princesss]

Hi Onewave,

Apologies for the inconvenience that this has caused you. I also appreciate your effort on trying some steps. Since you've tried to connect your Nest Mini to other device, let's perform a complete reset to your Google Nest Mini.

Best,

Princess

[Onewave]

Please, read this thread. Factory reset does not fix the issue. I can only confirm it, because I've already tried factory resetting my Nest Mini.

[Princesss]

Hi Onewave,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Onewave]

OK, I filled up that form.

[Muddi]

Hey Onewave,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

@paddington : How's your device? Let us know if you still need help, and we're glad to assist you further.
 

Cheers,

Muddi

[Princesss]

Hi everyone,

@Onewave, we've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

@others, let us know if you still need assistance, otherwise we'll be locking the thread.

Best,

Princess

[Muddi]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi