Nest Audio Speaker Won't turn on, has no power

[Dan777]

I recently did a factory reset on both nest Audio speakers in the pair, and now one of the speakers will not turn on. The speaker has no lights and makes no noise when unplugging it and plugging it back in. Flipping the mic switch has no effect. Also, I swapped the power cord from the working speaker and that did not solve the issue with the non-working speaker. Is the speaker toast?

[Johnharper1]

If everything seems to be working well, the best solution is to reboot your Nest Mini. A basic reboot is very easy: Just unplug the power cord from the Nest Mini itself (not the outlet), and leave it unplugged for about two minutes. Then plug it back in, and start the connection process over in your Google Home app.

Regards,
Jimmy

[Dan777]

Nest Audio, not Nest mini. The speaker won't turn on so there is no way to reboot by unplugging it. I think it's dead, and just out of warranty. Going forward it may be best to steer clear of the Nest Audio to avoid the issue.

[Dan_A]

Hi folks,

@Johnharper1, thanks for the help.

@Dan777, I'm sorry to hear that your Nest Audio is not powering on. Let's try the steps below to figure out what to appropriately do next:

Plug your Nest Audio on a different wall outlet and make sure it's not connected to a surge protector to rule out all other hardware.

Discharge your Nest Audio:

1. Unplug the power adapter from the outlet and the speaker or display.
2. Leave it unplugged for 20 seconds.
3. Plug the power adapter into the speaker or display.
4. Plug the other end of the power adapter into a wall outlet that works.
5. Check if any LED lights would appear on the back of the speaker or display.

If you have other Nest Audio, use the power adapter from the one that currently works.

Keep me posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[Dan777]

Hey Dan,

I've had no luck resurrecting the Nest Audio Speaker.  The outlet works, the cord works.  The speaker will not power on.  Thanks for checking in!

[Princesss]

Hi Dan777,

We appreciate all your efforts. By any chance, do you still remember when and where did you purchase your Google Nest Audio? We'd like to check your warranty options.

Best,

Princess

[Dan777]

4/19/2021.  Order number GS.0589-1321-0201

Thanks!

[Azarco]

Hello Dan777,

Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. However, as much as we'd love to replace your device, it's no longer within our Limited Warranty.

We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise we'll lock the thread after 24 hours.

Kind regards,

Alex

[Xavier97]

Hi Azarco, I just purchased my Google Nest Audio and I've run into the same issue, I've tried everything on the troubleshooting part but to no avail.  I did not purchase it from a Google authorised seller, however I've only gotten this for less than a week. Would love to hear from you thanks. I can send proof of purchase by the receipt given if needed. 

[Muddi]

Hey Xavier97,

Thanks for reaching out. Could you tell us the name of the store where you purchased your device? Also, what country are you located in?

Cheers,

Muddi

[Dan777]

Bummer.  Failed after 20 months.  Is there a way to open it and look for any loose connections especially around where the power plugs in?

[Azarco]

Hi Dan777,

We understand how you feel however, we don't recommend dismantling the device. I'll be locking this thread if we don't hear back from your after 24 hours.

Thanks,

Alex

[Dan777]

Hello, if I can not dismantle the device, how do you suggest it be disposed of?  I do not want to place it into the trash.  Thanks.

[Muddi]

Hey Dan777,

Google have recycle programs for old Google products as well as other electronics no longer in use. Visit this link to learn more.

Let us know if we can help you with anything, or else I'll be closing the thread in the next 24 hours.

Hope this helps.

Cheers,

Muddi

[Juni]

Hello there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni

[Xavier97]

hello, I managed to get the power on but there's occasional cracklings when i'm playing my music 

[Xavier97]

Hi,
I've tried restarting and rebooting the speaker but the crackling, popping sound still persists. Could I get some help on this? Thanks

[Azarco]

Hey Xavier97,

Yikes! Could you provide us the cast firmware version of your Nest Audio? Also, please fill out this form so that we can check this with our team.

Keep us posted.

Best,

Alex

[Xavier97]

Filled up the form, cast firmware is 1.56.324896

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni