09-16-2021 02:30 PM
Randomly today when I asked to play a podcast it kept telling me I needed to set up voice recognition which has always been set up, it then wouldn't play any radio stations I play regularly (I just saw another thread on this, seems to be an issue on tunein's end). So I started off by doing a simple unplug to reboot, no change.
I then decided to do a full factory reset and after doing so it seems to just boot up and is totally unresponsive to any voice commands or touch controls. I've unplugged and re-plugged it numerous times at this point and all that happens is the 4 lights searching for wifi come on and then it abruptly shuts off. If I leave it plugged in it will try searching for wifi every couple minutes but then just shuts off.
09-16-2021 05:08 PM
Hello bluestilton,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
09-27-2021 06:49 AM
It has been two weeks since I received an e-mail requesting information which I provided and have yet to hear back.
09-29-2021 02:24 PM
Hi bluestilton,
Ack! Sorry that we haven't reached out to you yet. Our team has been very busy with responses, which has resulted in some unfortunate delays. Our support team will reach out as soon as they're able. We appreciate your patience with us!
Best,
Ai