Nest Audio dysfunctional

[DennisG2]

Hi community,

after trying to reach out to the Help center of the Google store without luck (operation hours stated on site: 12 am - 11:59 pm and it tells me I shall try it next time within operation hours) I hope to establish a contact via this post.

Some days ago my Google Nest Audio stopped working all of a sudden. Power cable seems to be fine since it showed no reaction plugging it in with the cable of my second Nest Audio, either. (Second Nest Audio works without issues.)

When plugging it in, no lights show, no booting happens, no sounds... Hence, there's not even a chance to set it back to factory settings.

Since the speaker is still covered by warranty as far as I could figure it out via the warranty check form, I'd like to refund the affected device.

Hoping for a contact, Best regards

Dennis

[Dan_A]

Hi DennisG2,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Kind regards,

Dan

[DennisG2]

Hi Dan_A,

thanks for your reply. I completed the form, hope it finds your way.

Best Regards,

Dennis

[Dan_A]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. We’ll be keeping this thread open until someone from our team contacts you.

Cheers,

Dan

[Dan_A]

Hey there DennisG2,

Update! Our team has already sent further instructions to your email. Kindly reply to it and continue through that channel.

Cheers,

Dan

[DennisG2]

Hi Dan,

thanks for reaching out to me once again.

Got the message from your colleague and further steps will be taken via mail.

Thanks for your help so far and sorry for the delayed response.

Best Regards,

Dennis

[Muddi]

Hey DennisG2,

It's our pleasure helping you. Please do not hesitate to update the thread if you have additional concerns or questions about your device.

Cheers,

Muddi