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Nest Display 2nd Gen Disconnecting

ryanvan9
Community Member

I have 5 displays and I have had issues with one of them for a while.  They are all on the same network and this particular one always disconnects after a few mins.  I reboot it, and it works for a little bit. I have factory reset it 10 times so far. No change. Meanwhile, the other displays have never disconnected once.  

Ideas?  Do I have a lemon device?

 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@ryanvan9 

Have you tried temporarily putting your Nest Hub in a different location closer to an access point, just to determine whether the problem is a weak Wi-Fi signal in its current location?

Yes I have. I actually put in 3 different locations in the house. Same result. 

 

@ryanvan9 

Then maybe you should consider contacting Support about replacing what may be a defective Nest Hub:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.