Nest Gen 2 not responding

[Jason999]

My gen 2 nest has stopped responding. It powers up but then nothing.

It wont allow me to factory reset it (I get no confirmation from the mute button and no orange lights). Even the volume up/down doesn’t appear to work.

It did a software update yesterday and was working OK but this morning I woke up and nothing.

Have powered down and back up several times but it makes no difference.

[Jake]

Hey Jason999,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jason999]

I ended up throwing it away and buying a new one. A little disappointing that it appeared to ‘brick’ shortly after an update…

[Jake]

Hey Jason999,

I am sorry to hear about the trouble you had run into. Having the device not work as intended is never ideal. Do you mind me asking if you have had any issues with the new one? Please let me know if you have any questions from here.

Best regards,

Jake

[Jason999]

Not yet! 

[Azarco]

Hey Jason999,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you need assistance with your Nest Hub device, feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Alex