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Nest Hub 2nd Gen Black Box

Marikokate
Community Member

‎01-10-2025 10:28 AM

Adding another voice to the choir of people reporting the same issue with the mostly black screen! Do not purchase a Nest Hub as there seems to be a firmware issue and they will eventually fail, and do not factory reset as you will not be able to reconnect to your device since you'll be unable to see the QR code or setup code (as at least it might work as a speaker until it fully dies). 

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jenniffert
Community Specialist
Community Specialist

‎01-13-2025 01:36 PM - edited ‎01-13-2025 03:45 PM

Hi Marikokate,

 

Thanks for reaching out here in the community! I'm sorry to hear about your experience with the Nest Hub 2nd Gen black screen. I understand how important it is for you to get your Nest display working as it should. Help's here!

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Keep me posted.

 

Best regards,

Jenniffer

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