Nest Hub Camera Streaming Issues

[Jbloom014]

I use two Nest Hub (2nd Gen) and one Nest Hub Max (1st Gen) along with two wired indoor Nest Cams as a baby monitors. I’ve been using this system for over a year and a half and just got a second camera for a baby due in two weeks.  I have streaming issues several times a week. However, more recently the issues have become worse and more frequent. The last several nights my older camera will not stream at all on the nest hub (works just fine on the iOS Google Home app). 

This issue is that the camera will lose connection or just go black on the hub and never resume, sometimes going back to the photo gallery/clock home screen. Reboots and unplugging used to work but now it doesn’t seem like anything will make it work. If it works, it pops back and forth between streaming and a black screen. Overall it has become nearly unusable and completely untrustworthy. 

Additionally, there was a multi-tasking feature where I could stream a camera and listen to music or a podcast. That no longer works on any of my Google Hubs. 

Is there a fix for this in the works? If not I’ll have to get a new system. 

[Jbloom014]

Anyone able to help me out? I’ve invested a few hundred dollars for this system to not work. 

[Jbloom014]

I’ve tried all the things, unplugging everything (including router), saying “Okay Google sync my devices”. I’ve reporting streaming drops. I’ve researched and found dozens of others with the same problems. Literally all three of my Nest Hubs (2x second gen and 1 hub Max) do not stream my camera. This is unacceptable for a massive tech company to avoid this massive problem for so long. Prioritize the development of a fix so our security cameras can actually work. 

[Juni]

Hi Jbloom014,

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. You can try to do a factory reset on one of your Google Nest Hubs. This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

Factory reset Google Nest or Home speakers or displays 

Regards,

Juni

[Jbloom014]

I’ve done that multiple times and if it works, it is only temporary. 

[Jbloom014]

Juni, I’ve read that a bunch of other people are having these problems. It must be on the developers radars. Is there a fix on the roadmap? 
I’m going to need to replace all this hardware if these displays cannot reliably stream Nest Cams daily within the next 2-3 months. 

[Juni]

Hey Jbloom014,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, then let me know once done. Lastly, could you provide us with your device's firmware version? Check out the steps below on how to get it:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Tap your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Thanks,

Juni

[Juni]

Hey there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 
 

Regards,

Juni