Nest Hub Max Camera Being Viewed

[Raisinlove]

Got a notification on the Nest Hub Max that the camera was being viewed. It's not me or my wife. I take good care in securing both our accounts as I work in cybersecurity. I called support and there isn't much they can do. The recording event says "the camera was off or offline" and there is no footage. I've seen other posts mentioning this affecting Nest Hub Max devices. Is it a bug or not? 

Hopefully this post spreads awareness to the issue or someone somewhere can help tell me what turned on my camera and viewed it.

[Alex_S]

Hi Raisinlove,
 

I understand that this can be alarming for your account or device security. We’ll further look into this. Since you already contacted our support team, kindly share with us the case ID you had with the team. Also, please provide the firmware version of your display: Swipe up from the bottom of your Google Nest Hub Max > Settings > Device information > Fuchsia version and Cast firmware version.

Kind regards,
Alex

[Raisinlove]

Case ID:

7-5638000034695

Fuschia Version:

11.20230306.3.135

Software Version:

52.94.21.547883872

Chromecast Firmware Version:

1.69.362882

[Alex_S]

Hi there,
 

Let me check the case with the team and update you as soon as I get any news to share.

Warmly,
Alex

[Alex_S]

Hello Raisinlove,

Apologies for the late revert. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[Alex_S]

Hello Raisinlove,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

Sincerely,
Alex