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Nest Hub Max - Camera Issue

pjmiller
Community Member

Just got a Nest Hub Max and can’t get the camera to work. When I try to turn it on in Settings, the Home Monitoring Features toggle switch automatically turns off every time I turn it on.

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I have a Nest Doorbell (battery) and Nest Cam (battery) set up and running. 
I tried removing the hub from my home and doing a factory reset. 
any ideas?

Thanks

 

3 REPLIES 3

Dburris
Community Member

I have the same issue. Any update on this issue?

pjmiller
Community Member

I had to remove the nest doorbell and nest battery cam from my Home then factory restore the nest hub max. Then add the nest hub max first. Once I made sure the camera worked, I added the doorbell and camera again. All good now. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS