Nest Hub Max Camera Not Working

[WaspSting]

A couple of days ago I got an alert my camera was offline. I've tried resetting my Hub Max and Router. Nothing helps. In the app the blue circle will just spin. I have three other cameras that work fine. This seems to be a known issue as it's reported all over the web. Has Google found a solution? More importantly, one that works?

[Dan_A]

Hi WaspSting,

This is not the experience we wanted you to have and thank you for doing the steps beforehand. Let me help you. A few things: were there recent changes made? Do you see “offline” status on your Google Home app?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, follow up with the steps below:

1. Ensure Nest Hub Max is not in Privacy mode. For more information, go to [About] Google Nest Hub Max Camera Modes.
2. Reboot the Nest Hub Max.
3. Force close the Google Home app > wait 5 seconds.
4. Reopen the Google Home app.

Keep me posted.

Best,

Dan

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[WaspSting]

I actually did get it to start working again. I just unplugged it and plugged it back in after a minute or so.

[LovelyM]

Hello WaspSting, 

Thanks for sharing the wonderful news! We're glad that your Google Nest Hub Max camera is working again. I'll leave this thread open for three more days to make sure everything is going well on your end. Don't hesitate to inform me if you encounter any difficulties with the unit.

Cheers, 
Lovely

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni