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Nest Hub Max Camera not working after installing Nest Doorbell

JohnCuser
Community Member

Nest hub max camera will not connect after installing nest doorbell. I followed the following instructions from posted “solutions” posted in the community forum.

Removed the Nest Hub Max from Google home app.

Factory reset Nest Hub Max.

Added Nest Hub Max to Google home app using the “+” in the upper left hand side of the app.

Chose option to set up Nest Hub Max as new device.

Followed instructions to set up Nest Cam.

I have performed these steps multiple times, and the Nest Hub Max nest camera is still not connecting. It shows offline.

The camera was working before I installed the nest doorbell.

 

P.S. In order to get the Nest Doorbell to connect, I followed community instruct that said to remove the Nest Hub Max Camera before installing. This did enable the Nest Doorbell Camera to work, but now the Nest Hub Max Camera does not work. Some solutions state that if the doorbell is removed the and the Nest Hub Max is reinstalled as the only nest cam on the Google home app, it should work, however, then the doorbell cam would not work. This is not a solution. 

1 Recommended Answer

JohnCuser
Community Member

I was finally able to get both the hub abs doorbell cameras to work. 

To recap, I first had the nest hub max added to my home and it worked as expected. However, when I later tried to add a nest doorbell, the doorbell camera would not connect unless I first removed the nest hub max from the home. 

Once the nest hub max was removed the doorbell installed correctly with the camera working; however, when I reinstalled the nest hub max, it’s camera would. It work. 

My solution was removing the camera and the nest hub max from the home and installing the nest hub max 1st and setting up its camera. Then I reinstalled the doorbell camera and it worked!

 

View Recommended Answer in original post

2 REPLIES 2

JohnCuser
Community Member

I was finally able to get both the hub abs doorbell cameras to work. 

To recap, I first had the nest hub max added to my home and it worked as expected. However, when I later tried to add a nest doorbell, the doorbell camera would not connect unless I first removed the nest hub max from the home. 

Once the nest hub max was removed the doorbell installed correctly with the camera working; however, when I reinstalled the nest hub max, it’s camera would. It work. 

My solution was removing the camera and the nest hub max from the home and installing the nest hub max 1st and setting up its camera. Then I reinstalled the doorbell camera and it worked!

 

Jake
Community Specialist
Community Specialist

Hey there,

 

Thanks for visiting the Community.
 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.


Best regards,

Jake