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Neat Cam Monitoring

Cvan
Community Member

Hi, I have over the last 36 hours been having issues with the nest cam monitoring on my Hub Max. I currently pay for the subscription for the 30 day video recording history.

Every minute or so, the display will show the notification "Nest Cam Monitoring Off" and then a few brief seconds later will show "Nest Cam Monitoring". The green camera light also turns off during this period.  I'm not sure it's internet-related as the monitoring should continue if it disconnects (and I'm pretty sure our wifi doesn't drop out every minute).  I am concerned that someone else has logged into my camera and is constantly viewing footage?…is this possible or is it just the unit malfunctioning?

Any help on this matter would be greatly appreciated. 

1 Recommended Answer

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the delays. We appreciate all your efforts in updating the thread with the issue. Please provide the current firmware and system version of your devices:

 

  1.  Swipe up from the bottom of the display screen.
  2. Tap Settings > About device. You should find your "Cast firmware version."
    • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Also, it is best if you could send feedback on your device once you noticed the issue. Please say,"Hey Google, send feedback," followed by the keywords: "GHT3 Nest Cam Monitoring." This will help the team to further investigate the issue.

 

Let us know once done.

 

Cheers,

Muddi

View Recommended Answer in original post

304 REPLIES 304

Neil5
Community Member

Search for my comment. Mines worked fine since doing those steps

Newcomb
Community Member

Where do I search, I don't see any of your comments. 

I’ve done this. And having the same issue. 

Fuchsia Version

8.20220713.2.194059

Software version

49.57.36.477782712

Chromecast firmware version

1.63.324740

Danest
Community Member

Hi @Muddi 

Thanks for the response. FYI regarding your instructions; there is no "About Device" on the Max Hub, it's "Device Information" -> "Technical Information" ->"Software version"

Mine is 49.57.36.477782712

Fuchsia version is 8.20220713.2.19.4059

Danest
Community Member

Hi @Muddi 
(I responded in another thread, will respond here in the "Main Thread" too for consistency)

FYI regarding your instructions; there is no "About Device" on the Max Hub, it's "Device Information" -> "Technical Information" ->"Software version"

Mine is 49.57.36.477782712

Fuchsia version is 8.20220713.2.19.4059

Same problem, same version of code, please fix!

Factory reset by pressing and holding down the up and down volume buttons at the same time for 10 seconds. You'll then have to Follow the instructions to set it back up but it should take care of the issue I'm

Worked...for a week, then same glitch!

This only works temporarily. I have factory reset my hub max about four times now.

Jessem
Community Member

This issue is still persistent and has been brought up to Google technical support as a known issue but it's been months and the device is still not working along with everyone else and if we're paying for the $12 home monitoring is Google going to refund all the months in which service was not able to be provided?

Hello Muddi, I am currently running the 9.2021010.3.176 fuchsia version I am experiencing the same issues. What is the remedy for this?

Danest
Community Member

This is only a temporary work around as the issue comes back after about a week. Reported in a parallel thread.

It also means, I believe, you lose camera footage. 

 

This really needs to be resolved quickly as it is rendering the camera useless a I can't use it while "camera monitoring is off" (is what the display notification reads)

Frank1e
Community Member

I have same problem tried everything with no success.

TFSkeleton
Community Member

Hi Muddi,

 

I can confirm i am Running Fuschai Version and am experiencing the same issue, I have sent feedback as requested. Please can you advise the next steps on resolving this issue?

Latoria
Community Member

SAME ISSUE, CAMERA KEEPS TURNING ITSELF OFF ALL DAY EVERY DAY! I HAVE FACTORY RESET IT MULTIPLE TIMES SAME ISSUE! FIRMWARE IS UP TO DATE! WHAT IS GOOGLE'S PROBLEM? WE ALL NEED A REFUND FOR THESE DEVICES AND SERVICES FOR THESE ONGOING ISSUES AND I HAVE 2 HUB NEST. HOW DO WE GET REFUNDED BECAUSE ENOUGH IS ENOUGH?

amcculley
Community Member

Factory reset and re-configure does not fix the issue.  Can confirm I'm still getting it.

Ive tried everything still not working this all started with an update

 All was ok before that.

schinkc
Community Member

I’ve never really had any issues with this device until a few weeks ago. It constantly pops a notification for “Nest cam monitoring off” and then will pop up “Nest cam monitoring” immediately after. The app itself is not logging video. The device works just fine otherwise with no internet connectivity issues. I tried a factory reset and set it back up which seemed to fix it temporarily… but now it’s right back to this. Any ideas on how to fix or should I just switch to another manufacturer?

Maxjge
Community Member
  • Same here, and it looks like there are many others with the same issue. Curious that this forum hasn't offered any solution only device info requests of users going back over a year. What's the deal?

schinkc
Community Member

If you unplug it... then plug it back in... it generally fixes it for a while until you have to do it again. Super annoying and not very good tech, but it's the workaround that we've been using.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@schinkc, @Maxjge, sorry to hear about your experience with your Google Nest Hub Max, but thanks for reaching out. I've duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Please note that once done this thread will be locked.

 

Best,

Dan

Jessem
Community Member

The issues are continuing It's been almost a year and even with sending the content to Google nothing gets fixed after temporary resets and reboots and all the troubleshooting the same issues resolved by going into the platforms and saying that the answer is somewhere is not working.

Frank1e
Community Member
  1. Remove the Nest Hub Max from its current home structure.
  2. Factory reset the Nest Hub Max.
  3. Create a new home structure.
  4. Leave the Nest Hub Max offline for more than 48 hours.
  5. Then Set up the Nest Hub Max and its built-in Nest Cam on the new home structure.

tomiy1
Community Member

@Frank1e Unfortunately this isnt the solution. Doesnt work... we need answers and a fix from Google.

Frank1e
Community Member

Have you tried it ? Ive done everything possible so hoping this works. 

tomiy1
Community Member

Yep, went thru it all and in the same spot still 

Haley13
Community Member

I've tried this and it doesn't work unfortunately 

Jessem
Community Member

This has been going on for far too long and I have continued to send the reports there is only been temporary patches at work maybe 5 to 6 hours before it starts doing the same issue again.

 

 

tomiy1
Community Member

1000% here. Its been crickets from Google about this and its affecting a ton of customers.  This has rendered my nest cam on my hub max completely useless which is the primary reason we bought it for our kitchen.  What else can we do here to get some traction?  I'm all ears...   its insane that its been this long with no fix... let alone a response about whats being done. 

ChaCha25
Community Member

My household has been having this problem for months. I did the send feedback GHT3 thing. My google heard it as "ght 3 Nest cam monitoring" though. Please fix this, it is really scaring my family.

tomiy1
Community Member

@Muddi Can we PLEASE get a response here with an update on when this will be fixed? Its been many months now and my kitchen cam via hub max is completely out of commission due to this bug. much appreciated!

Fifoni
Community Member

I have the same issue. I did factory reset and now I cannot set the camera up at all. Google hub max is set up but camera doesn’t not work at all now.

tomiy1
Community Member

Yep, if i hard reboot the hub max, the camera still doesnt work (while the monitoring banner comes on/off constantly)... then after a few hours the monitoring banner next comes on and still left in the dark with no access to the cam. PLEASE UPDATE US GOOGLE... this is outrageous. 

Frank1e
Community Member

Hi ive just got a new problem when i use my hub max as a photo frame it freezes most annoying.

Dannyr05
Community Member

I'm having this issue now, when will it get fixed??!!

Frank1e
Community Member

Essy answer no.

Gruesome
Community Member

Hey Muddi. 

 

It's happening again. Is there any possible way that people's concerns can be addressed? This is quite a frustrating user experience. And my family and I are awaiting answers.... 

Curlyq-sc
Community Member

What is the resolution to the problem on my nest hub and too many threads on the topic with no real resolution. 

The only way to fix the problem is to never buy any Google product ever. It's too much of a mess.

Frank1e
Community Member

This latest bug is a big mess not getting anywhere with it after 3 months.