Nest Hub Max Screen Distortion (Fixable?)

[Chris_407]

Is this screen issue fixable? I am pretty sure the unit is out of warranty and everything else works fine.

SeptemberNovember

[Dan_A]

Hi Chris_407,

I'm sorry to hear that your Google Nest Hub Max seems to have a distorted screen ― let's check it out. What troubleshooting steps have you done so far? When did this start? Are there any distortions when playing a video? Forgive me if I had to say this but, could you double check if the plastic cover is off the screen?

Let's first refresh everything by doing a sequential reboot starting with your router followed by your Nest Hub Max. Restarting your phone where your Home app is might also help.

Keep me posted.

Best,

Dan

[Chris_407]

Thanks for the response. I noticed the lines about 6 months ago and they have slowly spread to the right side of the screen. I factory reset the unit, removed it from the home and added it back in after the reset. I also moved the unit to a different outlet in another room to mitigate any possible interference. There is no plastic still on the screen and the lines appear while using the hub max to view pictures, video and while in all screens.

it really looks like there is a piece of wrinkled paper behind the screen.

[Dan_A]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Dan

[Chris_407]

Dan, thank you for responding. The hub max is well out of warranty so there is not going to be anything that Google will do. I was just curious if it was a common issue and if there was a recommended fix. Based on what I have seen, this is not a common issue so I’ll just continue using the device and consider getting a replacement once this one dies or the screen gets too bothersome.

Thanks again!

[Dan_A]

Hi Chris_407,

I understand! If you wish to proceed, let us know so that we can check this with our team. Should you need our help, feel free to reply to this thread otherwise, I'll be locking this thread after 24 hours.

Cheers,

Dan