09-13-2022 06:56 PM
Good evening - My Nest Hub Max screen has been stuck, displaying the Google G, even after attempting several hard resets and unplugging and plugging back into various electrical sockets.
I have three other such devices, all working fine.
Would love to hear any suggestions on how to return this faulty device.
Thank you for your assistance.
09-15-2022 03:45 AM
Are you using the original power supply and adapter that came with your device?
Have you tried putting your device into recovery mode?
09-18-2022 03:11 PM
Hey there,
davidking, thanks for the suggested steps.
Corvi, checking back in if the troubleshooting above helps. If the issue persists, kindly fill out this form so that our team can check your device.
Regards,
Alex
09-21-2022 03:15 PM
Hey Corvi,
Have you had the chance to fill out the form?
Thanks,
Alex
09-23-2022 05:21 PM
Hello there,
We just want to check if you alread filled out the form we sent. Let us know, otherwise we'll be locking this thread.
Best,
Princess
09-26-2022 04:53 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess