Nest Hub Max camera issue

[TheBujun]

Hi, 

I recently purchased the Nest Hub Max (Alexa Show 10 died and wanted a similar screen size/features), but haven't been able to activate the camera at all. I have a Google One subscription, which gives me Nest Aware, but I can't even get that to run.

I've followed the advice of other users and reset the device, and Google Home, to no avail.

In fact, due to the Google devices (I have a 4K TV streamer, Nest Hub (and Hub Max) and Nest Mini) not liking my Asus IoT network at all, no matter what settings I implemented on the network, (they ALL kept dropping the connection) I had to set them up on my main network (which defies the point of having an IoT network) and in doing so, fully reset each device multiple times (these Nest Hub devices are so hard to connect to a home network.... I was tempted to put them in the bin!). 

Each time I try to connect to the camera, using the Home app, I get a spinning (working) icon, then a message saying 'unable to connect, try again (or similar) and on the device I get the QR code, then the device hangs. I try to access my Nest Aware account, via Google One, but it says 'subscription isn't ready, try again later' (or similar) - I've had the Google One subscription for 2 years, and activated the Nest Aware benefit ages ago. 

What am I doing wrong? Am I missing something? I've ready so many messages about people not being able to set up the camera.... what is the point of the camera being there if I cannot access it?

I'm on the same network (Hub is using 2.4ghz band, which I am connected to, via my (android) phone), which seems to be all Google says to e sure connection success.

Any help, pointers to people who have had the same issue and resolved said issue, would be very much appreciated.

Cheers

[MplsCustomer · Accepted solution]

@TheBujun 

You might want to consider contacting Support, given the complexities of your issue.

I would note that, while the Nest Hub Max is installed in the Google Home app, its camera is installed in the Google Nest app.  And there are oddities when trying to use the camera in the Nest Hub Max; we don't even try anymore.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[TheBujun]

Thank you for getting back to me so soon, and for providing the information that may help me resolve this issue. 

[dspijkers]

I'm very curious if you'll get any response at all and if it will actually solve anything.

This issue is all over the Internet but there is no help or solution anywhere. 

I'm starting to get the strong impression that Google/Nest considers some hardware "end of life."