08-27-2021 09:52 AM
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Original Poster: Jorge Flores 9163
Tried all the steps recommended, contacted chat support, waiting for a response they told will send to solve the issue is the 3rd day after I contacted them.
08-27-2021 09:52 AM
09-02-2021 08:48 AM
Same issue here. Done everything but to remove device from network. Maybe that's the only option till they do the firmware fix? Seems to be a common problem though.
09-17-2021 10:18 PM
Hello Jorge Flores 9163 and wetlandsrock,
Thank you for your patience with us! We've created a case for both of your devices in order to escalate your issue to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
09-28-2021 02:42 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS